Privacy Policy

Vera exists to place you directly with healthcare facilities. Doing that requires the same information a facility would demand from any staffing agency. We collect only what is needed to verify you, present you to a facility, employ you, and pay you.

Sensitive information. Some of what you upload is highly sensitive, including your Social Security number on payroll forms, health screening results, and government identification. We collect these only when required for employment or facility credentialing, and we treat them under the stricter handling described in Section 6.

Information about other people. When you list a reference, you are giving us their name and contact details. Only provide references who have agreed to be contacted on your behalf. We use their information solely to verify your work history.

We use your information to:

• Verify your identity and licensure, including checking license numbers against state board records and confirming compact status.
• Match you to contracts, calculate your projected pay, and show you facilities and housing relevant to your specialty and preferences.
• Build and send your submission packet to a facility or its vendor management system when you choose to apply to a contract.
• Employ and pay you as a W-2 employee once you accept a contract, including payroll, tax reporting, benefits enrollment, and workers compensation coverage.
• Maintain your reliability score, which is derived from your completed contracts, extensions, facility feedback, and any walk-offs, and which determines your reliability perks.
• Communicate with you about your applications, contracts, credential expirations, and account, and provide support.
• Operate and improve the Platform, including security monitoring, debugging, and understanding how features are used.
• Meet legal obligations, including employment law, tax law, healthcare credentialing standards, and Joint Commission requirements.

We do not sell your personal information. We do not use your credential documents to train AI models.

Healthcare facilities and vendor management systems. This is the core of what Vera does. When you apply to a contract, we compile a submission packet from your profile and vault and send it to the facility or to the vendor management system (VMS) or managed service provider (MSP) that facility uses. That packet typically includes your name, contact details, license and certification records, skills checklist, work history, references, and required compliance documents. Once a facility receives your packet, its handling of your information is governed by that facility’s own policies. We only send a packet when you initiate a submission.

References and prior employers. We contact the references you provide, and may contact prior employers, to verify your work history. We share only what is needed to identify you and the position being verified.

Service providers. We use third parties to run the Platform. Each is bound to use your data only to provide services to us:

• Database and file storage hosting for your profile and uploaded documents.
• Application hosting and content delivery.
• Transactional email delivery for account notices and application updates.
• AI model providers for the features described in Section 4.
• Payroll, benefits, and background screening providers once you are employed.

Legal and safety. We may disclose information when required by law, subpoena, or regulatory request, to protect the rights and safety of nurses, facilities, patients, or Vera, or to enforce our Terms of Service.

Business transfers. If Vera is acquired or merges with another company, your information may transfer to the successor, which will remain bound by this policy or one at least as protective.

Vera uses large language models to power the recruiter chat, extract fields from documents you upload, check documents against facility compliance requirements, tailor resumes, and generate weekly briefs. When you use these features, relevant portions of your profile, your messages, and the contents of documents you upload are sent to our AI model provider for processing.

Our provider is contractually restricted from using your data to train its models. Pay figures are deliberately excluded from stored conversation summaries and recruiter notes so that stale numbers are never re-quoted to you as current. AI outputs about you, such as qualification matches or compliance flags, are recommendations that Vera staff or facilities review before any decision is made about your employment.

We keep information for as long as your account is active and as long as we are required to by law. Some records must outlive your account:

Information already sent to a facility or VMS is under that organization’s control, and deletion on Vera does not remove it from their systems.

All data is encrypted in transit. Uploaded documents are stored in a private bucket that is never publicly accessible and is served only through authenticated, time-limited links. Passwords are stored as salted hashes and are never readable by Vera staff. Session tokens expire after 30 days of inactivity.

Access to credential documents, payroll forms, and health screening results inside Vera is limited to staff who need it to complete a submission or run payroll. No system is perfectly secure. If we discover a breach affecting your information, we will notify you and any regulators as the law requires.

Regardless of where you live, you can:

• Access and correct your profile, work history, and documents at any time from your profile and vault.
• Export a copy of the information we hold about you.
• Delete individual documents, or your entire account.
• Opt out of non-essential email. Notices about active applications, contracts, and payroll cannot be turned off while you are employed.

If you live in California, the European Economic Area, the United Kingdom, or another jurisdiction with specific privacy rights, you may have additional rights, including the right to lodge a complaint with your local data protection authority. We will honor those rights on request. We will never retaliate against you for exercising them.

Vera uses a single strictly necessary cookie to keep you logged in. We do not run third-party advertising or tracking cookies. If we add analytics in the future, we will update this policy and, where required, ask for your consent first.

The Platform is for licensed nurses and is not directed to anyone under 18. We do not knowingly collect information from minors. If you believe a minor has created an account, contact us and we will remove it.

When we change this policy we will update the date at the top of this page. If a change materially reduces your rights or expands how we share your information, we will email account holders before it takes effect.

Questions, access requests, and deletion requests go to the details on our contact page. We respond to privacy requests within 30 days.